Failure, alarm or error message
Describe the display, alarm text, behavior of the system and how long the problem has existed.
Support and service
Open a support case for existing installations
Use this channel for malfunctions, aftersales, battery issues, SNMP adapters, network questions, configurations and technical queries about existing UPS systems.
What helps with classification?
Please provide as specific device data as possible.
Manufacturer, model, serial number, error message, battery date, location, connected load and existing SNMP or monitoring information are helpful.
Term, age or replacement
Include battery date, runtime issue, UPS model and desired autonomy time.
SNMP, adapters and shutdown
Specify adapter type, firmware, monitoring system and desired behavior.
Settings and operation
Describe what will be set up or changed and what environment will be affected.
Open case
Submit a support request
Please enter serial numbers if they exist.